REDRESSAL OF GRIEVANCE
Here are the steps a client can follow in case of grievance or feedback:
1) You can discuss with us, and be rest assured that your complaint will be resolved on best efforts within 10 to 15 working days. RAISE TICKET – https://dayalstreet.raiseaticket.com/
2) If you’re not satisfied with our services, we encourage you to reach out to us. Refer to the document below for our team’s contact information.
Grievance Redressal / Escalation Matrix
If you have a grievance, you can reach out to our Support Team for assistance.
| Details of Designation | Contact Person Name | Address | Contact No. | Email-ID | Working Hours |
|---|---|---|---|---|---|
| Customer Care | CSE Team | 716 Rupa Solitaire, Millennium Business Park, Navi Mumbai 400710 | +91 2247743057 | hello@dayalstreetresearch.com | Mon-Fri 09AM - 06PM |
| Head of Customer Care | Pravin Sonare | 716 Rupa Solitaire, Millennium Business Park, Navi Mumbai 400710 | +91 2247743057 | pravin@dayalstreetresearch.com | Mon-Fri 09AM - 06PM |
| Compliance Officer | Shraddha Dubey | 716 Rupa Solitaire, Millennium Business Park, Navi Mumbai 400710 | +91 2247743057 | shraddha@dayalstreetresearch.com | Mon-Fri 09AM - 06PM |
| CEO | Abhishek Dayal | 716 Rupa Solitaire, Millennium Business Park, Navi Mumbai 400710 | +91 2247743057 | abhishek@dayalstreetresearch.com | Mon-Fri 09AM - 06PM |
| Principal Officer | Abhishek Dayal | 716 Rupa Solitaire, Millennium Business Park, Navi Mumbai 400710 | +91 2247743057 | abhishek@dayalstreetresearch.com | Mon-Fri 09AM - 06PM |
The above mentioned details would facilitate the complaints to approach the concerned RA before filing complaint to SEBI. For more details go to:- https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41
We aim to resolve all grievances within 21 working days from the date of receipt.
If your grievance is not resolved within this timeframe, you can escalate it to SEBI’S SCORES platform (SEBI Complaints Redress System).
SCORES Portal: scores.sebi.gov.in
In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.
ODR Portal: smartodr.in
